ISO 9001

ISO 9001

ISO 9001 - Quality Management System

GCERT, as an Accredited Certified Body by the International Accreditation Services (IAS) for ISO 9001:2015 Quality Management System, provides high quality services to both Private and Public-Sector companies, that are interested in certifying the quality of their processes and services.

ISO 9001 is an internationally recognized standard for quality management that covers all companies, regardless of type, size, product, or service.

The main objective of ISO9001 is the customer satisfaction and a management model which ensures the expected quality for the products and services of an organization, satisfies both employees and customers.

This International Standard is based on the 7 Quality Management Principles:

  • customer focus
  • leadership;
  • engagement of people;
  • process approach;
  • improvement;
  • evidence-based decision making;
  • relationship management.

Why it is important?

ISO 9001 certification demonstrates the organization's ability to consistently meet and exceed customer expectations. At the same time provide support for cost reduction and a competitive market advantage.

ISO 9001 aims to continuously improve company’s operations and maximize the satisfaction of customer requirements. The standard’s requirements cover the full range of an organization’s activities from designing and developing new products and services to after-sales service.

An ISO 9001 certified company will be able to achieve significant improvements in the control, monitoring, management and quality of its products and services as well as reducing nonconformities and increasing productivity.

Benefits of ISO 9001

The most important benefits of implementing an ISO 9001 Quality Management System are:

Compliance with legislation related to products and services

Improvement of company’s reputation by ensuring customer trust

Creation of opportunities for entering international markets as a result to the improvement of the image and credibility of the organization

The ability of the improvement of the company’s products and services which lead to an increase of customer satisfaction

Improving the company’s market position, both locally and internationally

Fulfilment of customer needs and expectations

The organization’s effort to continuously improve its products and services and ensure compliance with customer requirements.

Improving competitiveness and increasing profitability.

Provides the opportunity for a company to participate in tenders of public sector.

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