Quality Policy

Gcert - Quality Policy


GCERT aims to provide reliable, impartial, meaningful, accreditive and innovative operating practices based on the criteria and requirements of International Standard ISO 17021 and the related Regulations and Guidelines of the Accreditation Body.

Also, GCERT showing respect towards its customers and employees relies on ethics, fair dealing and confidentiality.

Ευχαριστημένος πελάτης

Why to choose us

Our commitment to our customers is defined by the principles of impartiality, competency, responsibility, transparency, confidentiality and responsiveness to complaints.

GCERT operates under the principle of impartiality which means that decisions are based on objective evidence obtained during assessments, not based on different interests of individuals or other involved parties.

Threats to impartiality are permanently identified, reviewed and controlled by the Committee for Safeguarding Impartiality (CSI).

GCERT adopts a policy of recruiting personnel who possess suitable qualifications and appropriate training and experience.

It assesses the resources required to undertake each audit and assign suitably skilled staff to the work, provide a good distribution of skills to auditing tasks and a sufficient number of personnel for the audit.

GCERT is responsible for reviewing and evaluating sufficient objective evidence to support a fair and impartial certification decision.

Decisions are taken only when audit related information include everything that is necessary to determine or demonstrate the truth of an assertion.

GCERT establishes rules for providing public access or disclosure of non-confidential information by responding positively to requests for information, giving reasons for not providing information where this is not possible, ensuring that there are clear and effective arrangements to deal with complaints and concerns about provided certification services and access to information, and that these arrangements are clearly publicized and effectively monitored.


GCERT ensures that information is accessible only to those interested parties authorized to have access and specific rules are established for auditors, administrative staff and other interested parties.

Information related to customers are not used or disclosed for purposes other than registration of the management system without the client’s explicit consent, or where there is a legal justification to do so.

Responsiveness to complaints

The complaint handling process recognizes the need to be fair to both to the complainant and the organization or individual against whom the complaint is made.

If the complaint is valid, reasonable effort will be made to resolve the complaint by appropriate measures.